Hi there,
I was just wondering if anyone could confirm or refute my feelings.
Bottom concrete counter weight not attached/manufacturer error - potential damage created?
I have a 5 month old washer that has not worked right from the beginning. Started as intermittently clothes not coming out dry progressively worsening to not being able to keep the washer still during spin cycle starting with larger loads and progressing to lighter loads within the last month (even with the washer being properly balanced on a hard cement surface and me sitting on it). Too eventually the final straw the machine starting to leak. This was the point at which I knew it was no longer me and my techniques in loading this new machine.
Long story short: I had a LG tech come and he found that the front bottom concrete counter weight was never even attached. Resulting in pipes being worn through thus creating the water leak. Essentially he said that just two hoses needed to be replaced and the dispenser container as the exterior was all banged up on the outside. However, the technician said everything looked good otherwise and from his expert advise there should be no problems with this washer as a result of the 5 months of it not being properly balanced inside.
MY queistion: I have a hard time believing he can judge this just by looking with his eyes. I feel there is no way he can guarantee that there was no additional wear and tear on the motor, suspension system, bearings, inner wall of the washer in areas we cannot see properly, ect. I feel this was a manufacture error and I should be able to receive a new one. However, the LG costumer service rep said without the technicians consent this is not possible.
Can anyone with adequate knowlege of front load washers support me in continuing to try to get a new machine and or provide me with the peace of mind and guarantee that the machine is as good as new.
many thanks,
Jodi
I was just wondering if anyone could confirm or refute my feelings.
Bottom concrete counter weight not attached/manufacturer error - potential damage created?
I have a 5 month old washer that has not worked right from the beginning. Started as intermittently clothes not coming out dry progressively worsening to not being able to keep the washer still during spin cycle starting with larger loads and progressing to lighter loads within the last month (even with the washer being properly balanced on a hard cement surface and me sitting on it). Too eventually the final straw the machine starting to leak. This was the point at which I knew it was no longer me and my techniques in loading this new machine.
Long story short: I had a LG tech come and he found that the front bottom concrete counter weight was never even attached. Resulting in pipes being worn through thus creating the water leak. Essentially he said that just two hoses needed to be replaced and the dispenser container as the exterior was all banged up on the outside. However, the technician said everything looked good otherwise and from his expert advise there should be no problems with this washer as a result of the 5 months of it not being properly balanced inside.
MY queistion: I have a hard time believing he can judge this just by looking with his eyes. I feel there is no way he can guarantee that there was no additional wear and tear on the motor, suspension system, bearings, inner wall of the washer in areas we cannot see properly, ect. I feel this was a manufacture error and I should be able to receive a new one. However, the LG costumer service rep said without the technicians consent this is not possible.
Can anyone with adequate knowlege of front load washers support me in continuing to try to get a new machine and or provide me with the peace of mind and guarantee that the machine is as good as new.
many thanks,
Jodi
via WM3750HVA LG washer - Bottom concrete counter weight not attached/manufacturer error
by jodi66
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