Hello all, first time poster here and in serious need of help. I have browsed the forum for similar symptoms but am uncertain of the way to go.
Washer: Samsung wf350anw/xaa, from Oct 2011
Symptom: tub does not tumble or spin, empty oo not
Details: Everything was working fine until suddenly, with a new cycle started, no agitation. The tub jerks a bit back and forth, not much, about 1-inch. No spin during that phase. Entire cycle completes without an error code shown.
Doing the spin test, with an empty tub, displays error 3E3. However, on another try, the spin test shows 1150, motor sounded like it was spinning freely and quickly ramped up and kept going. No error was shown for a while so I stopped the test because the tub was not spinning. A few more spin tests showed the 3E3 code immediately.
Back to the tub, turning it by hand is difficult. Turning it back and forth sometimes works, sometimes gets stuck as if something is jammed behind tub. Feeling around tub, seems no way I can get anything in there to investigate.
I cleaned the front filter, quite a bit of crap in it but water takes in and drains fine. Removed cover to access motor. The rotor spins freely - mostly. At times it would get stuck and stop. Removed it, seems fine, no scoring or anything foreign. Removed stator, seems fine. Turning the clutch (?) shaft, it turns well with a some resistance but eventually stops.
I decided to reintall the stator and rotor but now the rotor has a little resistance when turning, it's not as smooth as before, almost sounds like it's scraping. I didn't mark the original location before removing it so is there a special orientation for it?
So, that's pretty much it. Any help appreciated.
-Art
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Samsung WF350ANW/XAA: no spin, no agitate, 3E3, tub hard to turn
by artm69